[NFBNJ] Introducing Specialized Help

[joe ruffalo]

Greetings to all!
See below.
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Joe Ruffalo, President
National Federation of the Blind of New Jersey
973 743 0075
nfbnj1 at verizon.net
www.nfbnj.org
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**

Subject: Introducing Specialized Help

The following information is being forwarded by NFBNJ as a courtesy, in 
accordance with our continued efforts to share information that may be of 
interest or of benefit to individuals who are blind and vision-impaired and 
should not be construed as an official endorsement.


Introducing Specialized Help


We are thrilled to announce the newest feature in the Be My Eyes app: 
Specialized Help - a better way to connect with businesses and organizations 
when you need assistance with their products or services.


Hi George,


As you know, Be My Eyes is here to help you tackle a wide range of visual 
challenges as you go about your day. Until today, Be My Eyes has randomly 
connected you to a volunteer to solve daily tasks. Some tasks, however, 
require specialized assistance.

Contacting customer support through email or by phone isn’t always ideal. 
Direct communication with a business’s customer support agent could be a 
more vision-friendly alternative and less time consuming for you. If someone 
from the company could see the issue in real time, issues with their 
products or services could be resolved more efficiently.

So we’ve strategized a way to better assist you: enlisting the help of 
representatives from companies whose products you use all the time. It’s our 
sincere pleasure to introduce Specialized Help. This new feature means that 
a trained company representative is available to answer questions or help 
you tackle issues with speed and in-depth solutions. Maybe you need help 
figuring out how to use an unfamiliar product, or you might want to interact 
on a company’s app or website while on the phone with their representative. 
With Specialized Help, it’s easy to get in touch with businesses and 
organizations when you encounter a challenge with their products or 
services. And as always, it’s completely free.

The next time you update your Be My Eyes app, there will be a second button 
added to the main screen to take you to the Specialized Help Menu. Clicking 
“Specialized Help” will lead you to the list of companies with 
representatives available to answer your call and assist you through a live 
video connection. Each business profile will include descriptions of their 
services, hours of operation, and supported languages.


Microsoft is first to join


Microsoft is the first company joining our platform to offer Specialized 
Help and maintains their mission to empower every person on the planet to 
achieve more. Included in that mission is a program aimed at offering free 
technical support to the disability community – Microsoft Disability Answer 
Desk.

“Be My Eyes provides a new and innovative way for our customers to get 
technical support,” said Neil Barnett, Director Disability Answer Desk, 
Microsoft. “With a simple tap, customers can access the Disability Answer 
Desk from their phone to get the help they need with Microsoft products and 
services."

Be My Eyes is on a journey with Microsoft to help more people utilize 
technology as a means of empowerment to achieve more in their daily lives. 
Starting today, Microsoft agents will be available through Be My Eyes 
Specialized Help to users in Australia, Canada, UK, Hong Kong, Ireland, 
India, Malaysia, New Zealand, the Philippines, Singapore, South Africa and 
the United States offering assistance in English. If you need help with 
Windows or Office products just give them a call.


Who Would You Like Us to Bring Onboard Specialized Help?


At the present moment, you have the option to contact Microsoft. Improving 
the customer service experience takes time, rest assured, but more companies 
from a variety of fields will join the Specialized Help platform soon. Your 
feedback is of tremendous value to us. If there are businesses and 
organizations that you may seek assistance from and would like them to a 
part of the Specialized Help platform, please let us know, and we will do 
our best to include them. You can simply respond to this email or write us 
at  <mailto:info at bemyeyes.com> info at bemyeyes.com. It is our hope that 
Specialized Help will provide a better way to connect you with businesses 
and organizations.

COPENHAGEN, Denmark – Feb. 21, 2018 – Be My Eyes, a free smartphone app that 
supports people who are blind or have low vision, will now offer their 
customers technology support from Microsoft Corp. in 12 countries. Through 
the new app update via the Specialized Help menu, customers will be able to 
connect with the Microsoft Disability Answer Desk, which offers free 
technical support for customers with disabilities.

Be My Eyes is an app, available on iOS and Android, that connects customers 
who are blind or have low vision with over 850,000 volunteers for guidance 
and help with tasks like cooking, finding lost items, catching a bus, 
reviewing mail and more. As many requests to Be My Eyes volunteers are 
technology-related, this is a good opportunity to collaborate with Microsoft 
for support.


How it works - Every day, sighted volunteers lend their eyes to solve tasks 
big and small to help blind and low vision people lead more independent 
lives.


For more information visit: https://www.bemyeyes.com/


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