[NFBNJ] Access Link Update and Disability Rights NJ Survey

Tue Jun 5 18:12:52 UTC 2018

Greetings to all!
Received the following from Pamela Gaston, NJ CBVI, two important items of 
interest.
Please share.

We care. We share. We grow. We make a difference
Joe Ruffalo, President
National Federation of the Blind of New Jersey
973 743 0075
nfbnj1 at verizon.net
www.nfbnj.org
Raising Expectations To Live The Life You Want!
Your old car keys can be keys to literacy for the blind.
Donate your unwanted vehicle to us by clicking
www.carshelpingtheblind.org
or call 855 659 9314

****

The following information is being forwarded by CBVI as a courtesy, in 
accordance with our continued efforts to share information that may be of 
interest or of benefit to individuals who are blind and vision-impaired and 
should not be construed as an official endorsement.

Access Link Update: Interactive Voice Response , Access Link Online and 
Reduction of the Window

Please see below updated information from NJ Transit about significant 
improvements and new features to the Access Link program, including the 
ability to make reservations online, set up a digital "EZ Wallet" for 
payment for trips, and changes to the pick-up window and notifications.

Please share this information with your contacts:

NJ TRANSIT is in the process of offering Access Link customers new options 
that we hope to launch prior to the fall of 2018.   When these new options 
begin, customers will still have the option to call NJT and speak with an 
Access Link representative, if necessary.

Interactive Voice Response (IVR):  Customers who use touch-tone phones will 
be able to cancel rides, check the status of rides, confirm rides for future 
dates, receive the estimated arrival time of an Access Link vehicle 
(time-frame parameters are still being decided). This option will be 
particularly helpful for Access Link customers without internet access.

Access Link Online updates:  Customers can check the status of and cancel 
upcoming rides, view past rides, request a ride, view and change customer 
account information (home addresses, email, etc.).  During the initial 
launch, Access Link Ride requests will be limited to addresses that are 
already associated with a customer account.

EZ-Wallet: Through Access Link online, customers (with internet access) will 
also have the option to pre-pay Access Link fares using EZ-Wallet. 
EZ-Wallet is our new electronic fare option.   At this time EZ-Wallet 
accounts must be funded with a valid credit / debit card. Customers will 
still have the option to use cash, but Access Link drivers will remain 
unable to give change.

PUSH NOTIFICATIONS: Customers will be able take the option to receive text, 
email or phone call notifications about the status of their Access Link 
ride.  Customers will be responsible to ensure that NJT always has valid up 
to date contact information.

Window Reduction: As of June 30, 2018, the "window" will be reduced to ZERO 
to 30 minutes.

If there are any questions, please contact:

Kris Tucker, Manager, Paratransit Eligibility \\\ Access Link Light Rail and 
Contract Services: 973.491.7653

Disability Rights NJ Survey

To ensure that DRNJ's resources are used to address issues of importance to 
people with disabilities, we are seeking input from people with 
disabilities, their families, professionals, health care and service 
provides, and the general public.

Click here to access the 
survey.<http://r20.rs6.net/tn.jsp?f=001b4RHEozfqTNSLin23zYyx0eNEaRwyYuj16qoZYFhDKk1s4XgK0nMgs69Xs_PlWYNYkOIh-26Pb4-wert0cYMuaOje9nNiyqlp3L-0_FaHRQd59Hqlgj_Ua3-CBvTuKGD4b-I3i0HOvwkXMpVEN04fomu9MROX1n0pl4tXoLJk03SDZuQuutN7p6aWZAc00B4zb1qU9SHFWg=&c=W1g862MfHC9BNXUEVwQipgmR5rfU-SVfnwhqhAQRslxbZWtrylXv_g==&ch=BlD6qNpJNtn-nhs08d5WKu_b7-yrtMhUtHjnr8WPIzHNrWj_ydVV2g==>

We greatly appreciate your time and attention in completing our survey.

If you have any questions, or would like additional copies of the survey, 
please contact us at:

Disability Rights New Jersey
210 S Broad Street, 3rd Floor
Trenton, NJ 08608
800-922-7233 (in NJ only) or 609-292-9742
www.drnj.org<http://www.drnj.org>
advocate at drnj.org<mailto:advocate at drnj.org>

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