[NFBNJ] Fwd: While You've Been Away

Tue May 25 23:13:13 UTC 2021

From: NJ TRANSIT <alerts at njtransit.ealert.com>
Date: Tue, May 25, 2021 at 6:23 PM
Subject: While You've Been Away
To: NJ TRANSIT Subscriber <alerts at njtransit.ealert.com>

Dear NJ TRANSIT Customer,

The coronavirus pandemic has impacted transit ridership across the globe,
but here at NJ TRANSIT we have not stopped working to improve your travel
experience. Even as ridership declined and the virus spread throughout the
state, including its impact on our workforce, we were out there every day
safely delivering the critical rail, bus, and light rail service that
essential workers and New Jerseyans depend on. We’re grateful for those
customers who continued to ride with us throughout the pandemic.

Now, as restrictions are easing and employers are beginning to develop
plans for employees to return to their workplaces, we want to share all
we’ve done to prepare our system for your return.

*NJ TRANSIT is safer, more reliable and more customer-focused than ever!*

While You’ve Been Away <https://www.njtransit.com/progress> - Here’s how
we’ve been working to improve your experience.

*Responding to COVID-19*

NJ TRANSIT was one of the first transit agencies in the country to
disinfect all its vehicles, major stations, and terminals every 24 hours –
and that continues today. We introduced PPE vending machines at major
stations and have given away over 60,000 free masks to customers.

We have introduced technological innovations like How Full Is My Ride
<https://www.njtransit.com/news-events/how-full-my-ride>, to inform
customers about crowding conditions on buses and trains. We introduced the
FLEXPASS <https://www.njtransit.com/flexpass> discounted ticketing option
to accommodate customers whose commuting patterns have changed due to to
COVID-19. We believe there’s no better example nationally
<https://www.njtransit.com/progress#covid> of how a transit system should
respond to such an event.

*Improving Service, Reliability & Safety*

We purchased hundreds of new buses, railcars, and locomotives to modernize
our fleet, improved On-Time Performance across the board, filled a full
roster of locomotive engineers for the first time in more than a decade,
and hired more than 1,000 new Bus Operators since January of 2018. These
measures – and many more – were all undertaken in pursuit of one goal: Better,
safer, more reliable service for our customers
<https://www.njtransit.com/progress#safety>.

*Enhancing Our Customer Experience*

We continued to enhance your day-to-day experience
<https://www.njtransit.com/progress#customer-experience> – with a
particular focus on technology – through the completely redesigned NJ
TRANSIT Mobile App with new features such as “Arrival Alerts” to notify you
when you’re approaching your destination, the introduction of a brand new
mobile app for Access Link customers, and new contactless fare payment
technologies such as onboard ticket scanning on buses and trains. We also
launched the NJT Rewards Program that allows you to earn points for ticket
purchases through the mobile app, which can then be redeemed for deals and
discounts at restaurants, retail outlets and entertainment venues
throughout the state.

We are also offering a significantly improved experience at Penn Station
New York with a completely refurbished waiting room for NJ TRANSIT and
Amtrak customers, and vastly improved communications by providing 24/7/365
messaging to alert customers about service impacts.

*Advancing Major Capital Projects*

While transit agencies across the country reduced or even suspended their
capital plans and projects, NJ TRANSIT has been advancing more than $4
billion in capital projects
<https://www.njtransit.com/progress#capital-projects> throughout our system
since 2018 to improve service reliability, safety and your experience.

*Setting A Vision for the Future*

We proudly introduced two new transformational plans
<https://www.njtransit.com/progress#vision> – our first ever 10-Year
Strategic Plan (NJT2030) and 5-Year Capital Plan – which together will help
us build on the significant progress we’ve made over the past three years
and provide a roadmap that puts you and your fellow customers at the center
of our decision-making as we move forward over the next decade.

*Providing Nationally Recognized Security*

The New Jersey Transit Police Department (NJTPD) has been fostering an
inclusive and community-based policing approach
<https://www.njtransit.com/progress#security> for the last decade, and has
developed a reputation as a national model of progressive policing. The
NJTPD recently expanded their Outreach Unit to offer assistance to the most
vulnerable in our transit system, connecting them with social and medical
services throughout the state.

As you can see, we have been working hard While You’ve Been Away
<https://www.njtransit.com/progress> and, while we have made considerable
progress, we’re not done yet. Don’t just take my word for it, check out the
details through one of the links above or at njtransit.com/progress. We
think you’ll be pleasantly surprised when you return, and we are ready to
welcome you back when you are ready to travel.

Sincerely,

Kevin S. Corbett
President & CEO, NJ TRANSIT
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