[OAGDU] Reporting service animal denials to Uber and Lyft.

[Marianne Denning]

I have been doing this when I am denied a ride but I need to do much better
reporting when everything is going well.  I have also been talking to Uber
and NFB about the lack of improvement and the treatment of drivers when I
report. I doubt Uber ever terminates any driver for denying a ride to a
person with a service animal.

On Mon, Aug 12, 2019 at 9:15 AM Deanna Lewis via OAGDU <oagdu at nfbnet.org>
wrote:

> Hi all, This issue was mentioned on our Oagdu call last night, and I
> wanted to share this important information with you all again. Deanna To
> fill out the Rideshare test survey, please visit:
> www.nfb.org/rideshare-test To file a complaint with Uber and Lyft, see
> below for the links and phone numbers. If I’m denied transportation by
> Uber or Lyft because of a service animal, should I also register a
> complaint with the company?
>
> Yes, in addition to filling out the NFB’s online questionnaire, we also
> ask that you report discrimination to the rideshare company via the
> company’s website, app, or by phone. The agreements require Uber and Lyft
> to investigate reports and, if appropriate, take action against the drivers.
>
>    - Uber Complaint Form
>    <https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb> or, for
>    critical safety concerns, 800-285-9481
>    - Lyft Complaint Form
>    <https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=813147> or
>    877-452-4866
>
> Learn how to file complaints directly with the rideshare providers by
> reading these Guidelines for Effective Uber and Lyft Service Animal
> Complaints
> <http://www.trelegal.com/posts/guidelines-for-effective-uber-and-lyft-service-animal-complaints/>
> .
>
>
>
>
>
>
>
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
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